Resale

IMPORTANT RESALE INFO

• Not all passes are eligible for resale.
• Once you’ve listed your passes, they will be immediately available for other fans to buy.
• If the ‘Sell’ button is not displayed or is grayed out, this indicates that your passes are not eligible for resale.
• Passes must be paid in full to be resold.
• You can still try to resell a pass after it arrives in the mail, and even after it has been registered. If the pass sells through AXS Official Resale, the original physical pass will be voided and can be discarded. A new wristband will be issued directly to the buyer.
• While your pass is actively listed for sale, it cannot be used for entry to the festival. If you’d like to use your original pass and not sell it, the listing needs to be deleted.
• There is no guarantee that passes can or will be resold.
• All sales are final.

GENERAL RESALE INFO FOR SELLERS

• You cannot sell part of a pass that was sold as a single item. (Example: Your three day Sand In My Boots pass or packages issued as one item can not be broken up across days.)
• Passes listed for resale will be listed and sold anonymously.
• As the seller, you set your listing price and any listing expiration date per pass.
• You can delete your listing at any time.
• All unsold listings will expire 48 hours prior to the event when AXS Official Resale closes.

EMAILS AND PAYMENTS FOR SELLER

• You will be sent an email from AXS once your listing has sold.
• At that point, you will see the appropriate funds (the selling price of the pass, minus a seller fee) in your AXS account
• Once the event has taken place, you will be able to transfer the funds to your selected financial institution.
  • After you complete the transfer, the money will be in your bank account in 7-10 business days.

GENERAL RESALE INFO FOR BUYER

• See what’s available – all in one place – for a fair price by shopping for passes via AXS Official Resale.
• If an event is Sold Out, keep checking the event page for passes listed for sale by other fans that may be available.
• Every AXS Official Resale pass is 100% valid. Buying passes from other fans with AXS Official Resale is safe, simple, and worry-free.
• All resale passes will be available for pick up at will call.
  • Passes purchased through AXS Official Resale may show AXS Mobile ID as the method of delivery when completing your order. This MobileID cannot be used for entry. You must visit the Box Office with your government-issued photo ID and AXS Order confirmation to be issued a wristband for entry.

RESALE FAQS

Q: Why can’t I sell my pass?

Not all passes are available for AXS Official Resale. This could be due to the show being unavailable for resale, the order not paid in full, or the pass may be classified as a VIP or special offer type that is non-transferable.

Q: When does a resale listing expire?

It’s up to you! When listing passes for sale, you decide how long your listing will be available for others to buy. Please note: all resale listings will expire 48 hours before the event begins.

Generally, these are your options:

• One Day From Now
• One Week From Now
• 48 Hours prior to event when all listings expire

Remember, you can delete your listing at any time (as long as the passes haven’t sold).

Q: Do I have to deal with the buyer when selling tickets?

Never. AXS handles payment and delivery so buyers and sellers never interact with each other.

Q: Where can I see how much money I will get back for my listing?

The price will be displayed prior to you listing your passes for Resale.

Q: Are passes purchased on AXS Official Resale legit?

Yes, passes purchased with AXS Official Resale are 100% valid & authenticated. Do not buy passes from any unauthorized third parties or scalpers. The festival won't service, authenticate, or support passes purchased from any unauthorized third parties and are unable to assist in any such transactions.