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FAQs

General

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  • What is Sand In My Boots?

    Sand In My Boots is the place to be May 16 - 18, 2025! Three days and nights of music and fun curated by Morgan Wallen, on the white sand beaches of Gulf Shores, Alabama await. Whether you’re a festival veteran or this is your first rodeo, you can learn so much more about what’s in store on the Experience page of this website.

  • What is the minimum age to attend?

    All ages welcome.

    Children aged 5 and under are admitted FREE if accompanied by a pass-holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.

  • What are the entry requirements for guests?

    The following conditions are for guests entering the venue:

    • All guests must have an official Sand In My Boots wristband worn on their wrist.
    • All guests and their belongings are subject to search.
    • Any prohibited item that is surrendered to security at search points will not be returned.
    • Allowed and prohibited lists are subject to change.
    • No unauthorized/unlicensed vendors allowed in or around the venue.
    • Sand In My Boots and private security personnel at the entrances reserve the right to make the final determination on allowed and non-­allowed items.
  • Do kids get in free?

    Children aged 5 and under are admitted FREE if accompanied by a pass-holding adult. Due to safety concerns, we cannot admit more than 2 children per supervising adult.

  • What time does Sand In My Boots start each day?

    Sand In My Boots is an all-day event. Music start times vary by day. Lineup, set times, festival hours and venue hours are subject to change.

  • Is re-entry allowed?

    Yes. But why would you want to leave?

  • Is there parking at the festival?

    Sand In My Boots does not operate a public parking lot and parking is extremely limited around the festival site. We suggest purchasing a Shuttle Pass to get to and from the festival. The shuttles stop near most of the condo and hotel options in the area and there are also locations where you can park your vehicle and catch a shuttle to the festival.

  • Is Sand In My Boots a cashless event?

    Yes, Sand In My Boots 2025 is a cashless festival.

    ACCEPTED CREDIT CARD PAYMENTS:
    Any US-issued and most internationally-issued mag stripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB or UnionPay logo.

    The following card types are accepted:
    Credit
    Corporate
    Debit (processed like credit)
    Prepaid
    Rewards

    ACCEPTED MOBILE PAYMENTS FOR VENDORS:
    Apple Pay, Google Pay, and Samsung Pay

  • Can we boat to the festival?

    Due to safety concerns we have an enforced 500 FT NO ­BOATING ZONE off the Sand In My Boots site. However there are miles of beautiful open waters around the site for your boating pleasure.

  • How can I apply for press credentials?

    We are now accepting Media & Press Applications for Sand In My Boots 2025! Submit an application via online form.

  • There are always a lot of artists on the lineup. Will I see all of them perform?

    There is no guarantee you will see all of the artists on the lineup. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there is a particular performer you really want to see. Also, the lineup is always subject to change (due to weather or any other reason).

  • What should I bring to the festival?

    Please see our list of allowed items.

  • What items should I leave at home?

    Please see our list of prohibited items.

  • Can I bring a backpack?

    Clear backpacks no larger than 12” x 6” x 12” are allowed in the venue. All bags will be thoroughly checked.

  • Can I bring food inside the festival?

    Reasonably priced food (including vegetarian/vegan options) and drinks will be available on site. More information about the food vendors and options will be released prior to the festival. No outside food or beverages are allowed.

  • Is there a Lost & Found?

    Yes, check back closer to the show for more information.

  • Will there be bike parking?

    Yes, bike parking will be available at each Festival entrance.

  • I’d like to work with Sand In My Boots. Where can I apply?

    Be a part of the team that makes the magic happen! Apply to work with Sand In My Boots here.

    Stay tuned for Vendor applications to open soon.

  • You haven't answered my question. How do I contact you?

    For questions about Hotel Packages please contact music@onlocationexp.com.
    For all other inquiries, please email us.

  • I don't have a question, but I do have an awesome idea.

Pass & Order

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  • When do passes go on sale and how can I buy one ASAP?

    Passes for Sand in My Boots 2025 are now sold out. Join the waitlist to be notified if passes become available.

  • I have a question about my pass purchase. Can you help me?

    For all pass related questions, please contact AXS Support.

    Email Contact: support@axs.com
    Phone Contact & Times: 888-361-7328
    Monday - Friday 8AM - 10PM GMT
    Saturday & Sunday 12PM - 10PM GMT
    AXS Live Chat: support.axs.com

    Sign In to your Sand In My Boots FanAccount HERE.

    If you have a question about the Festival itself, send us an email at info@sandinmybootsfest.com.

  • What type of passes are available?

    GA, Party Pit, VIP, Super VIP and Livin’ The Dream Passes will be sold at the listed starting at prices while supplies last. There is no difference in tiers, except for price; limited quantities available at each price level while supplies last. Please visit our passes page to review available pass types. Single-Day passes are not available.

  • Are payment plans offered for passes?

    Yes, we offer a 25% down payment plan option for your order at checkout, there is a minimum $399 and a maximum purchase limit of $6,500. Please note that payment plans are not available for LIVIN’ THE DREAM passes. Additionally, all payments made under a payment plan will incur a fee of up to $20. For more details, please visit our Passes page.

  • Do you offer Packages for large groups?

    Yes! Our friends at On Location are standing by to build custom packages for groups of 10 or more music fans. Get started here.

  • Can I pay off my Payment Plan early?

    Sure, please contact Festival Ticketing Purchase Support at 888-361-7328 or sign in to your FanAccount to pay off your payment plan early.

  • I bought a pass, when will I receive my wristband?

    Wristbands will begin shipping in early April.

    Orders unable to be delivered will not be shipped twice under any circumstances and will be available for pickup at will call. The original purchaser's photo ID and the credit card used for purchase are required for will call pickup at the box office.

  • Where is the box office and when is it open?

    Please check back closer to show for more information.

  • What are the Hotel Packages all about?

    We’ve got you covered with an array of options that bundle your passes with lodging and shuttle passes. Click the Hotel Packages tab to explore these official packages.

  • Are payment plans available for Hotel Packages?

    Yes, we offer a 50% down payment plan option for your order at checkout.

  • Do you offer Hotel Packages for large groups?

    Yes! Our friends at On Location are standing by to build custom packages for groups of 8 or more music fans. Get started here.

  • I have a question about my Hotel Package purchase. Can you help me?

    For any questions about your Sand In My Boots Hotel Package, please contact On Location Support at music@onlocationexp.com

  • How do I purchase a Cabana?

    Cabanas are Sold Out. If you have purchased a Cabana and have a question about your purchase, please email concierge@sandinmybootsfest.com.

  • I don't know where I'm staying yet, can I still buy a Shuttle Pass?

    Yes! We highly encourage you to purchase a shuttle pass in advance even if you don’t know where you’re staying yet. With our ride any line, anytime shuttle pass, you won’t have to worry about choosing a specific shuttle line.

  • How do I update / change my billing address? How do I update / change my credit card?

    Once you’ve purchased your pass, you can manage your order via FanAccount. Sign in to access your FanAccount. Here, you can do things like:

    • View order details
    • Update your shipping address
    • View your payment plan and payment schedule
    • View special offers and upgrades

    You can also contact AXS Support for help.
    Email Contact: support@axs.com
    Phone Contact & Times: 888-361-7328
    Monday - Friday 8AM - 10PM GMT
    Saturday & Sunday 12PM - 10PM GMT
    AXS Live Chat: support.axs.com

  • How can I update my shipping address?

    The deadline to update your shipping address is March 20, 2025.

    AXS Support:
    Live Chat: support.axs.com
    Email: support@axs.com
    Phone Contact & Times: 888-361-7328
    Monday - Friday: 8AM - 10PM CST
    Saturday - Sunday: 12PM - 10PM CST

  • How do I make changes to my order?

    Once an order has been placed, it cannot be changed. If you have any questions or concerns regarding your order, please contact AXS Support.

    Email Contact: support@axs.com
    Phone Contact & Times: 888-361-7328
    Monday - Friday 8AM - 10PM GMT
    Saturday & Sunday 12PM - 10PM GMT
    AXS Live Chat: support.axs.com

  • How can I update my email address?

    You cannot change your email address via your AXS FanAccount. To update your email address, please contact AXS Support. They will need to speak to the Account Holder to make any changes or updates to account information.

    Email Contact: support@axs.com
    Phone Contact & Times: 888-361-7328
    Monday - Friday 8AM - 10PM GMT
    Saturday & Sunday 12PM - 10PM GMT
    AXS Live Chat: support.axs.com

  • There are passes available on Ebay, Facebook or Craigslist, should I buy them?

    We strongly advise against purchasing passes from any third party reseller. Unfortunately, many of these are already used and/or are counterfeits.