Frequently Asked Questions

Got Questions? Check here!

General FAQ

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Where can I get help with my passes?

AXS Order Support
For help with your order/account, please contact AXS order support:
https://support.axs.com/
Phone Contact & Times: 888-361-7328
Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST
Live Chat available.
What is the minimum age to attend?

All ages welcome.

Children aged 5 and under are admitted FREE if accompanied by a pass-holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.
Do kids get in free?

Children aged 5 and under are admitted FREE if accompanied by a pass-holding adult. Due to safety concerns, we cannot admit more than 2 children per supervising adult.
What time does Sand In My Boots start each day?

Sand In My Boots is an all-day event. Gates open at 12PM each day. Music start times vary by day. Lineup, set times, festival hours and venue hours are subject to change.
Is re-entry allowed?

Yes. But why would you want to leave?
Is there parking at the festival?

No.

Sand In My Boots does not operate a public parking lot and parking is extremely limited around the festival site. We suggest purchasing a Shuttle Pass to get to and from the festival. The shuttles stop near most of the condo and hotel options in the area and there are also locations where you can park your vehicle and catch a shuttle to the festival.
Is Sand In My Boots a cashless event?

Yes, Sand In My Boots 2027 is a cashless festival.
Can we boat to the festival?

Due to safety concerns we have an enforced 500 FT NO BOATING ZONE off the Sand In My Boots site. However there are miles of beautiful open waters around the site for your boating pleasure.
How can I apply for press credentials?

We are now accepting Media & Press Applications for Sand In My Boots 2027! Submit an application via the online form.
There are a lot of artists on the lineup. Will I see all of them perform?

There is no guarantee you will see all of the artists on the lineup. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there is a particular performer you really want to see. Also, the lineup is always subject to change (due to weather or any other reason).
Is there a Lost & Found?

Yes, check back closer to the show for more information.
Will there be bike parking?

Yes, bike parking will be available at each Festival entrance.
Are you hiring people to work or volunteer at the festival?

As much as we appreciate your interest, we are not able to have volunteers. To view job opportunities with AEG Presents, please visit our job listings here.
How do I apply to be a vendor?

We are now accepting Craft and Food Vending applications for Sand In My Boots.

Craft Vendors may submit applications here. Food Vendors may submit applications here.
You haven't answered my question. How do I contact you?

Please reach out to us at info@sandinmybootsfest.com and we’ll be happy to help.
I don't have a question, but I do have an awesome idea.

Email us!

What Can I Bring?

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What should I bring to the festival?

Please see our list of allowed items.
What items should I leave at home?

Please see our list of prohibited items.
Can I bring a backpack?

Clear backpacks no larger than 12” x 6” x 12” are allowed in the venue. All bags will be thoroughly checked.

Check out the bag policy, here
Can I bring a chair or blanket into the venue?

Blankets and beach towels (30" x 70" or smaller) are permitted. Chairs of any kind are not allowed in the venue, including inflatables.
How do I bring in my prescription medicine?

Prescription medication must be in a package with a printed prescription label, may only be in a dosage equal to the duration of the Event and government issued photo identification may be requested at entry to confirm the attendee’s identity matches the prescription.

Over-the-counter medication is allowed in its original, factory-sealed container.
How do I bring in my insulin?

Please identify yourself to security before entering the venue. Security will locate medical staff to assist you in providing a secure area to store your insulin.
Can I bring food inside the festival?

No outside food or beverages are allowed.
Reasonably priced food (including vegetarian/vegan options) and drinks will be available on site. More information about the food vendors and options will be released prior to the festival.
What about medically required food, supplements, and other equipment or supplies?

All medical items that are not available for purchase on site, including food, may be brought in. You may be asked to provide an official doctor’s note and/or prescription detailing the necessity of the item.
Can I bring an umbrella or parasol?

Umbrellas and parasols are not allowed.
Are strollers allowed?

Yes. But, only if it’s for an infant or toddler. No wagons allowed, including wagon strollers.

My Order

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Where can I find help with my passes?

AXS Order Support
For help with your order/account, please contact AXS order support:
https://support.axs.com/
Phone Contact & Times: 888-361-7328
Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST
Live Chat available.

If you have a question about the Festival itself, send us an email at info@sandinmybootsfest.com.
Where can I view my order?

Log in to your Sand In My Boots FanAccount to view your order and purchase available add-ons.
How do I update my shipping address?
The deadline to update your shipping address is Wednesday, March 31, 2027.

To ensure your address is up to date, please log into your account HERE with the account used to purchase and follow the steps below.
- Once logged in, click on "Orders" on the left hand side.
- Click on the order you would like to check or make changes to.
- Scroll all the way down to Shipping Details and click the "Edit" under your current shipping address to make changes.
- When adding a new address, be sure to press "Update" to save all changes.
For help with your order/account, please contact AXS order support:
https://support.axs.com/
Phone Contact & Times: 888-361-7328
Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST
Live Chat available.
How do I update my credit card?

For help with your order/account, please contact AXS order support:
https://support.axs.com/
Phone Contact & Times: 888-361-7328
Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST
Live Chat available.

You may also update your credit card information within your Sand In My Boots FanAccount.
How can I update my email address?

To update your email address, please contact AXS Support. For security purposes, AXS must speak directly with the account holder before making any changes or updates to account information.

AXS order support:
https://support.axs.com/
Phone Contact & Times: 888-361-7328
Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST
Live Chat available.
Can I pay off my payment plan early?

Sure! Log into your AXS FanAccount to make additional payments.
I didn’t get my order confirmation, help!

For help with your order/account, please contact AXS order support:
https://support.axs.com/
Phone Contact & Times: 888-361-7328
Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST
Live Chat available.
How do I register or get help registering my wristband?

Download & Install the Sand In My Boots mobile app on your iOS or Android device.

Instructions for registration will be available when wristbands begin shipping.

Need Help? Contact AXS order support https://support.axs.com/
Are payment plans offered for passes?

Yes. We offer a 25% down payment plan option at checkout. To qualify, orders must have a minimum total of $599 and may not exceed $10,500. Additionally, all payment plan purchases are subject to a fee of up to $20.
Is my pass a wristband or mobile pass?

Passes for Sand In My Boots are physical wristbands. They begin shipping in April 2027.
I bought a pass, when will I receive my wristband?

Wristbands will begin shipping in April 2027.

Orders that cannot be delivered will not be re-shipped under any circumstances and will instead be available for pickup at Will Call. To pick up an order at Will Call, the original purchaser must present a valid photo ID and the credit card used for the purchase.
Where is the box office, and when is it open?

Stay tuned. Box office hours and location to be posted closer to the event.
What are the Hotel Packages all about?

We’ve got you covered with an array of options that bundle your passes with lodging and shuttle passes. Click the Hotel Packages tab to explore these official packages.
I have a question about my Hotel Package purchase. Can you help me?

For any questions about your Sand In My Boots Hotel Package, please contact: sandinmyboots@superfan.live
How do I purchase a Cabana?

For more information please reach out to concierge@sandinmybootsfest.com
I don't know where I'm staying yet, can I still buy a Shuttle Pass?

Yes! We highly encourage you to purchase a shuttle pass in advance even if you don’t know where you’re staying yet. With our ride any line, anytime shuttle pass, you won’t have to worry about choosing a specific shuttle line.

Merchandise

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Who do I contact about questions or help with my 2027 Lineup Tee order?

Please contact support@simbshop.com
Who do I contact about questions or help with my VIP, SVIP, or Livin’ The Dream merch order?

Please contact AXS order support:
https://support.axs.com/
Phone Contact & Times: 888-361-7328
Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST
Live Chat available.