Waitlist

HOW THE WAITLIST WORKS

Click “Join Waitlist.”

Choose your passes/items.

If inventory frees up, you’ll be charged in full automatically, and they’re yours!

We wrote the book on the waitlist - you probably oughta read it. Once you know what you’re signing up for, hop to it!

The waitlist will open for items as they are sold out.
Orders are filled “first come, first served.”
There is no way to see your place in line.
Joining the waitlist does not guarantee passes or camping for the event and are subject to availability.

Waitlist pricing for items is 'dynamic' and adjusts according to market supply & demand.
Your waitlist order total will display based on your selected items.
Once you submit your request your price will not change.
If/once your waitlist request becomes fulfilled your selected payment method will be charged automatically the remaining balance of your order.
Each waitlist item type requires a $10 deposit (e.g., 4 admissions passes = $40 deposit).
If your order is fulfilled, your deposit will apply to the order total.
If your order can’t be filled, your deposit will be refunded 7–10 after the festival concludes.
There are no payment plan options for waitlist orders.

You’ll be sent an email from AXS if your order is fulfilled.
Be sure to check your order status on FanAccount! SIMB/AXS is not responsible for failed, blocked, misdelivered or bounced email delivery.
It's your responsibility to make sure your payment method is valid, has sufficient funds, and is not expired. Credit card is recommended over debit card.
- There is no notification upon a failed charge attempt.
Failed charge attempts may or may not be tried again at a later date. You will lose your place in line. You may lose your chance for fulfillment.

To leave the waitlist, cancel your request(s) via FanAccount.
You must cancel any request you do not want fulfilled. There are no reversals of orders filled.*

Don’t sign up multiple times for the same item—it will not improve your odds.
There are strict order limits. Review the rules to ensure your order is not canceled!*
Your order will be filled only if inventory is available for every item in your order.
$14 Delivery fee per order added at check out. (Domestic or International shipping or will call).
All sales are final. Orders cannot be canceled or changed once they’re processed.

For help with your Waitlist Request/order, please contact AXS order support.

Live Chat Available!

Mon - Fri 8am-10pm + Sat & Sun 12pm-10pm CST